What is communication? This is the art of conveying / passing information, ideas and opinions from one person to another.
Elements of communication
Message-what needs to be communicated.
Messenger/sender-the person who has something to communicate.
Reciever_the person who will receive the message.
Channel_ the means of communication.
Feedback — the response from the sender.
Sender/messenger The sender plays the specific role of initiating communication. To communicate effectively, the sender must use effective verbal as well as nonverbal techniques. Speaking or writing clearly, organizing your points to make them easy to follow and understand, maintaining eye contact, using proper grammar and giving accurate information are all essential in the effectiveness of your message. You will lose your audience if it becomes aware of obvious oversights on your part. The sender should have some understanding of who the receiver is in order to modify the message to make it more relevant. In the basic communication model, the sender is Point A in the diagram.
ReceiverThe receiver means the party to whom the sender transmits the message. A receiver can be one person or an entire audience of people. In the basic communication model, the receiver, labelled Point B, is directly across from the speaker. Thé receiver can also communicate verbally and nonverbally. The best way to receive a message is to listen carefully, sitting up straight and making eye contact. Don’t get distracted or try to do something else while you’re listening. Nodding and smiling as you listen to the sender speak demonstrate that you understand the message.
Message The message may be the most crucial element of effective communication. A message can come in many different forms, such as an oral presentation, a written document, an advertisement or just a comment. In the basic communication model, the arrow from Point A to Point B represents the sender’s message traveling to the receiver. The message isn’t necessarily what the sender intends it to be. Rather, the message is what the receiver perceives the message to be. As a result, the sender must not only compose the message carefully, but also evaluate the ways in which the message can be interpreted.
Channel The message travels from one point to another via a channel of communication. In the diagram, the channel sits between the sender and receiver, Points A and B. Many channels, or types, of communication exist, from the spoken word to radio, television, an Internet site or something written, like a book, letter or magazine. Every channel of communication has its advantages and disadvantages. For example, one disadvantage of the written word, on a computer screen or in a book, is that the receiver cannot evaluate the tone of the message. For this reason. effective communicators word communications clearly so they don’t rely on a specific tone of’ voice to convey the message accurately The advantages of television as a channel for communication include its expansive reach to a audience and the sender’s ability to further manipulate the Insane using editing and special effects.
FeedbackThe last element of effective communication, feedback, describes the receiver’s response or reaction to the sender’s message. The receiver can transnnit feedback through asking questions, making comments or just supporting the message that was delivered. Feedback helps the sender to determine how the receiver interpreted the message and how it can be improved. In the basic communication model, the receiver transmits feedback from Point B back to the sender at Point A. As a result the model has a cyclical appearance, as the original receiver becomes the sender and vice versa.
The Communication Process:- The messenger has something to communicate, a message. This message has intent. The messenger will encode his message with words, behavior and body language that he senses will help him to best communicate this message according to his intent. The message will go through a channel, a means of communication such as e-mail, face to face or phone conversation, letter, presentation. The receiver will then decode the message using conventions, cultural or contextual background, and language skills. The message he receives might or might not meet the intent of the messenger.
Types of communication
1.Written communication
2.Verbal communication
3.Non-verbal communication
Written Communication types of written communication Fax, email, letters, noemos, contracts, reports
Rules of written communication (the 7cs of communication)
COMPLETE:-
l. Have you given all the
2. Havc you covered the essentials?
3.have you answered all his/her questions?
4. Have you given extra in information where DESIRABLE?
5. Did you PLAN what you said?
COURTEOUS:-
1.Will it win good will’?
2. Have you used positive. “pleasant-toned” words?
3. Have you used “1 appreciate,” “please”. and “thank you” somewhere in your message?
4. Would you enjoy reading what you have said? •
CONSIDERATE: The YOU-AUitude
1. Have you put the client first?
2. Have you fulfilled his/her interests’?
3. Have you walked in his/her shoes’?
4. Have you considered your readers reaction to your request?
5. Have you talked his/her language?
CLEAR:-
1.Have you used familiar words, short sentences?
2. Have you presented only one idea in cach sentence?
3. Have you avoided “husiness” and iechnical terms?
4. Have you used the reader’s language
CONCISE:-
1. Have you plunged right into the subject or the message?
2. Have you avoided repeating the reader’s letter?
3. Have you said enough. but just enough?
4. Have you avoided needless “filler” words and phrase?
CONCRETE:-
1. Have you given the crisp details the client needs?
2. Have you made the details razor and needle-sharp?
3. Have you flashed word pictures, made facts vivid?
CORRECT:-
1. Have you checked all facts for correctness’?
2.Have you spelled the reader’s name correctly?
3. Have you verified all numbers and amounts?
4. Is the appearance of the Ietter effective? Is it clean. well-spaccd
5. Have you checked your spelling. punctuation. grammar, paraphing, etc.